Vasadeploy is operated by VASASU PRIVATE LIMITED. This Refund Policy applies to purchases of prepaid credits and payments for the Vasadeploy Service. It should be read together with our Terms of Service.
1. Purchased credits
Purchased credits, including unused credits, are non-refundable except where a billing error has occurred or a refund is required by applicable law. Purchased credits do not expire and may be used for eligible paid usage in the account to which they were added.
A change of mind, reduced usage, an accidental purchase that was otherwise correctly processed, or a decision to stop using Vasadeploy does not by itself make a purchase refundable. Closing a personal account or organization does not automatically create a right to a refund.
2. Billing errors and legal exceptions
Contact us if you believe you were charged twice for the same purchase, charged an incorrect amount, or charged for usage that was incorrectly recorded. We will review payment and usage records and correct a verified error through a refund or another appropriate billing correction. A required monetary refund will not be replaced with service credits without your agreement.
If payment was confirmed but purchased credits were not added, we will investigate and arrange the appropriate fulfillment or correction. Nothing in this policy excludes a refund, remedy, or consumer right required by applicable law, including where a qualifying service deficiency gives rise to such a right.
3. Failed, cancelled, and interrupted builds
Paid builds consume resources during execution. A build that fails, is cancelled, reaches a limit, or produces no usable output may still incur usage charges. Failures caused by source code, workflow configuration, dependencies, credentials, or a connected publishing destination do not automatically make those charges refundable.
If you believe a platform fault caused an incorrect charge, send us the build reference and relevant details so we can investigate. Refunds or usage corrections will be made where a verified billing error or applicable law requires them.
A release of reserved credits or an adjustment to recorded usage changes your Vasadeploy credit balance; it is separate from a cash refund to your payment method. Free-build allowances have no purchase value and cannot be exchanged for a monetary refund.
4. Pending payments and bank transfers
A pending payment is not confirmation that funds have been received or credits added. If money appears to have been debited but the purchase remains unconfirmed, contact us with the transaction reference. We will check the payment status; an unsuccessful payment may be reversed by your bank or payment provider under its own process.
For a bank transfer, provide the order and transfer references so the payment can be matched to the correct purchase. A pending verification or rejected reference does not itself mean that funds have been refunded. Do not repeat a payment solely because confirmation is delayed without first checking its status.
5. How to request a review
Email [email protected] with the subject “Vasadeploy refund or billing review.” Include:
- The email address linked to your Vasadeploy account and the relevant personal or organization account.
- The payment date, amount, currency, and order, invoice, or transaction reference.
- The reason for your request and any relevant build reference or supporting information.
For an organization purchase, the organization owner or an authorized billing representative should submit the request. We may verify your identity and authority and request additional information needed to review the transaction. Do not send passwords, access tokens, full card numbers, card security codes, or one-time passwords.
Please report suspected errors promptly so we can investigate. We will explain the outcome and any approved correction. You may reply to request a further review or raise a billing grievance; this process does not restrict any rights you have under applicable law.
6. Approved refunds
An approved refund will ordinarily be returned to the original payment method. If that method cannot receive the refund, we will work with you to arrange an appropriate, verified alternative where permitted. Credits attributable to a refunded purchase will be removed or adjusted so the same amount is not both refunded and available for use.
We will initiate approved refunds within a reasonable period and any deadline required by applicable law. The time for funds to appear depends on the bank, payment provider, and payment method. We will provide available confirmation or reference details so you can follow up if necessary. Applicable tax adjustments will be reflected in the relevant records.
7. Cancellation and account closure
Cancelling a build, revoking an automatic top-up authorization, or requesting account deletion does not reverse completed payments or usage charges. To stop future automatic top-ups, revoke the authorization through the available payment-provider controls and contact us if assistance is needed. Payments already initiated may need to complete or be resolved separately.
Before closing an account, review your credit balance, pending payments, and active operations. Unused credits remain subject to the non-refundable rule and exceptions above. See Delete your account for the account-closure process.
8. Updates and contact
We may update this policy and will publish a revised effective date. Material changes will be communicated where appropriate. Changes do not retrospectively remove refund rights that applied to an earlier transaction.
For refunds, billing reviews, or Vasadeploy support, email [email protected]. For company correspondence, contact VASASU PRIVATE LIMITED at [email protected].